Returns & Refunds Policy

Your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Return Eligibility

• Items must be returned within 7 days of delivery.
• Items must be unused, unwashed and in their original packaging.
• Proof of purchase (order confirmation) is required.
• The following items cannot be returned: underwear, swimwear, pierced jewellery, opened health & beauty products and items marked as final sale.

How to Return an Item

1. Contact us at support@thetravelshop.co.ke with your order number and reason for return.
2. We will provide you with return instructions within 24 hours.
3. Pack the item securely and send it to the address provided.
4. Once received and inspected, we will process your refund or exchange.

Refunds

• Approved refunds are processed within 3 – 5 business days.
• Refunds are issued to the original payment method used at checkout.
• Shipping costs are non-refundable unless the return is due to our error.

Exchanges

We are happy to exchange items for a different size or colour subject to availability. Please contact us to arrange an exchange.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos and we will resolve it immediately at no cost to you.