Frequently Asked Questions

Orders & Payments

What payment methods do you accept?

We accept M-Pesa, credit/debit cards and other secure payment methods available at checkout.

Can I change or cancel my order after placing it?

Please contact us within 2 hours of placing your order and we will do our best to accommodate changes or cancellations.

Will I receive an order confirmation?

Yes, you will receive an email confirmation immediately after placing your order with your order details and tracking information.

Shipping & Delivery

How long does delivery take?

Delivery within Nairobi typically takes 1-2 business days. Deliveries to other parts of Kenya take 2-5 business days depending on your location.

Do you offer free shipping?

We offer free shipping on orders above a certain amount. Check our current promotions for the latest free shipping threshold.

Can I track my order?

Yes! Visit our Track My Order page and enter your order number to get real-time updates.

Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery for items in their original, unused condition. Please visit our Returns & Refunds page for full details.

How long do refunds take?

Refunds are processed within 3-5 business days after we receive and inspect the returned item.

Products

Are your products genuine?

Yes, all products sold at The Travel Shop are 100% genuine and sourced from trusted suppliers.

Do you restock sold-out items?

Yes, popular items are regularly restocked. You can contact us to be notified when a specific item is back in stock.

Contact Us

How can I reach your customer support team?

You can reach us via our Contact Us page, by email, or through our social media channels. We respond within 24 hours on business days.